Privacy Policy

Last Updated: February 2026

Aging Home Care Services (“we,” “us,” “our,” or the “Company”) operates the website aginghomecare4u.com (the “Website”). We are committed to protecting the privacy and security of personal information we collect from visitors, potential clients, families, employees, and other users (“you” or “users”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or interact with us online.

We are a licensed Home Services Agency under the Illinois Department of Public Health (210 ILCS 55 and 77 Ill. Adm. Code 245) and a certified provider under the Illinois Department on Aging’s Community Care Program for PSA 12 (City of Chicago) and PSA 13 (Suburban Cook County). Our services are non-medical and supportive (e.g., companionship, personal care assistance, meal preparation, housekeeping, mobility support, medication reminders—not administration). We do not provide healthcare services subject to HIPAA, so this Policy does not address protected health information (PHI) under HIPAA. Any health-related information shared during consultations is handled securely under applicable state laws.

  1. Information We Collect We collect information in the following ways:
  • Information You Provide Directly: When you submit forms (e.g., “Book Appointment,” contact inquiries, or employee timesheets), we may collect:
    • Name
    • Phone number
    • Email address
    • Address or location details
    • Date/time preferences
    • Service interests or needs
    • Other details you voluntarily provide (e.g., family member information, basic care requirements)
  • Automatically Collected Information: We (or our service providers) may collect:
    • IP address
    • Browser type and device information
    • Pages visited, time/date of access, and referring site
    • Cookies or similar technologies for site functionality (e.g., session management)

We do not collect biometric data, sensitive financial information, or sell personal data to third parties for marketing purposes.

  1. How We Use Your Information We use collected information to:
  • Respond to inquiries, schedule consultations, or provide information about our services
  • Customize and improve our Website and services
  • Communicate with you (e.g., follow-up on care plans or appointments)
  • Comply with legal obligations, including under the Illinois Personal Information Protection Act (815 ILCS 530)
  • Maintain internal records (e.g., for licensed operations or employee compliance)

We do not use your information for targeted advertising, profiling, or automated decision-making that produces legal effects.

  1. How We Share Your Information We share information only as necessary:
  • With trusted service providers (e.g., hosting, email, or analytics tools) who are contractually obligated to protect it
  • To comply with law, respond to subpoenas, or protect rights/safety
  • In connection with business transfers (e.g., merger), with notice where required
  • With your consent (e.g., sharing details with family members during care coordination)

We do not sell your personal information. We do not share it with third parties for their independent marketing.

  1. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse, consistent with the Illinois Personal Information Protection Act (815 ILCS 530). However, no method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
  2. Data Retention We retain information as long as needed for the purposes described (e.g., ongoing client relationships, legal compliance). Contact or inquiry data is typically retained for up to 3 years unless required longer by law.
  3. Your Rights and Choices Under applicable Illinois law:
  • You may request access to, correction of, or deletion of your personal information we hold (subject to legal exceptions).
  • You may opt out of certain communications (e.g., unsubscribe from emails).
  • To exercise rights, contact us (details below). We will respond within a reasonable timeframe.

You can manage cookies via browser settings. Disabling cookies may limit site functionality.

  1. Children’s Privacy Our Website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have, we will delete it.
  2. Third-Party Links The Website may link to external sites (e.g., resources). We are not responsible for their privacy practices. Review their policies.
  3. Changes to This Policy We may update this Policy. Changes will be posted here with an updated date. Continued use constitutes acceptance.
  4. Contact Us For questions, requests, or concerns:

We value your trust and are dedicated to handling your information with the same care we provide to our clients and families.

Thank you for choosing Aging Home Care Services.